911 is a "team" of professional men and women--who are on call 24-hours a day. They are trained to assist in getting emergency help to you as quickly and as safely as possible.

• You should immediately go to the phone and dial 911
• An E911 call-taker will answer your call by identifying themselves and will then ask you to give the phone number from where you are calling. Their computer will quickly verify your correct address for the police officer who is responding to your emergency call.
• Even while you are talking, an officer is already on the way. Try to remain calm and answer all of the call-taker's questions--we understand you may be excited, but ...
• DO NOT HANG UP!
• For officer safety, it is very important that the call-taker on the phone gets all the necessary information about the emergency and the suspects.

• Phone number from where you are calling
• What happened
• Where it happened (address)
• When it happened
• Is anyone injured
• Suspect description
• Vehicle description
• License number
• Direction of travel of suspect
• Did you see any weapons
• How many suspects did you see

This is the information the call-taker will be trying to help you provide them. Remember, they're trained to communicate with people in distress.

Don't forget...